Oyster + Lingo Live Cobrand High


Building managers’ empathy muscle in a remote-first workplace

It’s no secret that the world of work has changed dramatically from where it was 3 years ago. Employees now place more value on workplace flexibility and on employers that allow their workers to determine the working arrangements that best suit their individual needs.

From fully remote to hybrid models, coupled with team members being distributed around the world, people leaders are now faced with added layers of complexities.

In this webinar, we’ll dive into:

  • How to lead with empathy and create an environment where team members can truly be themselves
  • Breaking down barriers and connecting on human level in a remote world
  • The role of empathy in long-distance leadership
  • Practical steps you can take to become an empathetic leader

Why empathy is key for remote leadership

68% of knowledge workers say the need for supportive managers has become more critical after the pandemic. So how should people leaders adapt to best support their teams and foster a safe and thriving work culture?

Mark Frein, Chief Workplace Officer at Oyster joins Tyler Muse, Founder & CEO of Lingo Live to talk about the importance for continuous training and development of the empathy muscle among people managers, and how this matters more than ever in remote and distributed work environments.

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Mark Frein Chief People Officer at Oyster

Mark Frein

Chief Workplace Officer, Oyster

Mark Frein is the Chief Workplace Officer at Oyster. He is a seasoned workplace leader in the SaaS Startup space and has spent the last decade working in venture-backed startups building out their people teams. He specializes in the distributed workplace and organizational culture.

Prior to Oyster, Mark was Chief People Officer & Head of Alumni Programs at Lambda School, Chief People Officer at InVision, and Chief Performance Officer at Return Path. He holds a Ph.D. from the University of British Columbia.

Tyler Muse CEO and Founder Lingo Live

Tyler Muse


Tyler is passionate about bringing the world closer together through meaningful human connections. As a leader, he experienced firsthand the transformative power of one-on-one coaching and built Lingo Live to marry the meaningful human connection of a private coach with the efficacy of skills-based development.

Prior to starting Lingo Live in 2012, Tyler co-founded an internationally-focused mentorship program based for multilingual youth in New York City and worked as an analyst for GE Energy Financial Services.

He lives in Dallas, TX with his wife and two kids and when he’s not spending time with them, he enjoys boxing, hanging out with his extended family, and traveling.

Learn how to be an empathetic leader in a remote world!