Tough talk: How to balance confidence, candor, and kindness in difficult conversations
Tough talks can be awkward and unpleasant. But they’re inevitable.
Whether you’re dealing with performance issues, workplace conflict, sharing negative feedback, or even discussing personal issues, being able to address sensitive subjects is an essential part of supporting employees.
Having difficult conversations will always remain a challenge for managers and employees alike, but there are a few techniques you can use to make your tough talks easier. The key is to approach them with the right mindset, empathy, and preparation.
In this session Sana Keshtkaran, Performance, Executive Coach & Leadership Consultant, and Alyssa Conley, Head of Coaching Success at Lingo Live, will discuss how to navigate having difficult conversations at work with actual examples.
We’ll cover a few scenarios where you’ll have to prepare for a difficult conversation at work, such as:
- Encouraging an employee to improve their performance
- Dealing with co-workers with toxic behaviors
- Resolving conflict between team members
- Asking for a raise or promotion
- Giving negative feedback